Standard Terms of Sale

ORDERING INFORMATION

Please provide the following information when ordering:

  • Name
  • Telephone number
  • Account number (if applicable)
  • Delivery & invoice addresses
  • Delivery method required (i.e. standard or next day)
  • Order number (if applicable)
  • Product codes with descriptions and quantities required

STANDARD CONDITIONS OF SALE

Product DescriptionsProduct descriptions are subject to alteration without notice and are not binding. Specifications are only intended to represent the type of goods offered. Design improvements may not be detailed within the description.
PricesPrices are subject to VAT, and alteration without prior notice. We reserve the right to invoice goods at ruling prices on the date the order is received. Prices shown on any Henleys literature are correct at date of print.
QuotationsAll offers, written or verbal, are valid for 30 days unless otherwise specified. The right is reserved to amend any accidental errors.
VATWe are no longer able to offer VAT exemption for members of the public. VAT zero forms may still be accepted for charitable funds.
Cancellations & ReturnsSee Cancellation & Returns.
Minimum Order ValueOur minimum goods value requirement per order is £30 excluding VAT (£36 including VAT).
WarrantiesAny product that has a warranty will include full details on a leaflet contained within the item.
Handling & Delivery
  • UK Mainland (including IoW): A handling/delivery charge at the rate applicable on the date of despatch, currently £8.45 excluding VAT (£10.14 including VAT) will apply to any consignment below a specified goods value, which is currently £200 excluding VAT (£240 including VAT). Above this value, there is no charge, unless an upgraded delivery service is required.
  • Off Mainland: A handling/delivery charge at the rate applicable on the date of despatch currently £18 excluding VAT (£21.60 including VAT) will apply to any consignment below a specified goods value, which is currently of £300 excluding VAT (£360 including VAT). Above this value, there is no charge, unless an upgraded delivery service is required.
Delivery of Goods – Standard DeliveryOur standard delivery to UK Mainland is normally within 3 working days and off UK Mainland 5 working days, subject to stock availability.
Next Day DeliveryNext day delivery is available for an additional cost. To qualify for next day delivery, orders must be received and accepted by 12pm. Goods are only delivered Monday-Friday.
Payment MethodsWe accept payment via bank transfer and most forms of credit or debit cards. We do not accept American Express. Please note that we are no longer able to accept cash or cheques as payment.
Credit AccountsCredit is available on application, subject to approval.

Please contact our Customer Care Team on 01707 385226 or sales@henleysmed.com for further information or support.

Henleys Medical Supplies Limited is registered in England Reg.452882

Registered Office: Brownfields, Welwyn Garden City, Herts, AL7 1AN

VAT Registration No. GB 229 2540 68

WEEE Producer Registration No.WEE/BD0043SY.

Revision R-31-03-2025