Return & Refund Policy

This policy applies exclusively to orders placed on this website.

Goods are accepted back for refund at the discretion of our Purchasing Manager, but the following policy generally applies. Requests for the return of goods must be made within 21 days of delivery. Items will normally be accepted back for refund if:-

  1. Goods have been supplied in error
  2. Goods are faulty

We reserve the right to refuse refunds if goods :-

  1. Have been used
  2. Are not returned in the original packaging
  3. Are not in saleable condition

Due to conditions imposed by manufacturers, a handling charge (minimum 10%) may be deducted from the value of the returned goods, at the discretion of our Purchasing Manager. Our Customer Care Team will advise you of where goods should be returned to. A copy of the original despatch note should accompany the goods. 

Please contact our Customer Care Team on 01707 333164 or customercare@henleysmed.com for further information or support.

HENLEYS MEDICAL SUPPLIES LTD is registered in England Reg.0452882 Registered Office: Brownfields, Welwyn Garden City, Herts. AL7 1AN VAT Registration No. GB 229254068 WEEE Producer Registration No.WEE/BD0043SY